01. Return Window

Eligible products may be returned within 30 calendar days after confirmed delivery.

02. Starting a Return Request

Before returning an item, email service@calverisio.com.

Please include:

• Your order number.
• The product you want to return.
• The reason for the return.
• Relevant photographs or videos for damage, product condition, missing parts, packaging, operation, or fulfillment issues.

03. Return Eligibility

Except where an item is damaged, defective, incorrect, incomplete, or otherwise protected by applicable law, a standard return should generally be:

• Unused and in its original condition.
• Unaltered and not intentionally damaged.
• Returned with all original parts, accessories, manuals, bands, straps, attachments, storage bags, and included materials.
• Returned in its original packaging where reasonably possible.
• Accompanied by proof of purchase or the applicable order number.

04. Approved Return Address

After approval, customer support will provide the correct return warehouse address and return instructions.

Unauthorized returns or parcels sent to an incorrect destination may be delayed or may not be accepted.

05. Non-Returnable Preference-Based Items

Certain products may not qualify for preference-based returns because of hygiene, personalization, safety, product integrity, or condition.

• Customized or personalized products.
• Gift cards.
• Products identified as final sale or non-returnable before purchase.
• Used products that have direct and prolonged body contact where resale would create a hygiene concern.
• Products materially altered, modified, misused, excessively worn, improperly cleaned, or damaged after delivery.

These limitations do not remove consumer rights that applicable law does not permit us to exclude.

06. Damaged, Defective, Incorrect or Incomplete Orders

Please inspect your order promptly after delivery.

If a Calverisio™ product arrives damaged, defective, incomplete, incorrect, or materially different from its description, contact us with your order number and relevant photographs or videos.

Once confirmed, we will provide an appropriate replacement, refund, reshipment, or return solution at no additional cost for an error attributable to us.

07. Return Shipping Costs

Preference-based returns: If a return results from a change of mind, personal preference, incorrect customer selection, unsuitable size or resistance level, comfort preference, or another reason not attributable to us, the customer is generally responsible for return shipping costs.

Problems attributable to us: If we confirm that an item was damaged, defective, incorrect, incomplete, or materially different because of our error, we will provide an appropriate solution without requiring the customer to bear additional costs caused by that error.

Original shipping charges are generally non-refundable for preference-based returns unless applicable law requires otherwise.

08. Inspection & Refund Timing

An approved return may be inspected after it arrives at the designated return location to confirm that the applicable return conditions have been satisfied.

Once received, inspected, and approved, the eligible refund will be initiated to the original payment method within 5–10 business days.

Your bank, card issuer, or payment provider may require additional time to post the credit.

09. Refund Method

Approved refunds are normally issued to the original payment method used for the order.

If that payment method cannot accept the refund, customer support will work with the applicable payment provider to determine an appropriate alternative where permitted.

10. Exchanges

Exchanges depend on current inventory and product availability.

If a direct exchange is unavailable, we may ask you to complete an approved return and place a new order for the desired replacement product.

11. Order Cancellation

Submit cancellation requests as soon as possible after placing an order. We will make reasonable efforts to cancel it before fulfillment begins.

Cancellation cannot be guaranteed after processing, fulfillment, shipment preparation, or dispatch has started.

No cancellation fee is charged for an order successfully canceled before fulfillment.

12. Product Safety & Return Condition

Resistance bands, stretching equipment, grip strengtheners, massage accessories, and yoga products must be used according to their product instructions.

Damage caused by excessive force, incorrect installation, improper storage, unauthorized modification, or use outside the intended purpose is not considered a manufacturing defect.

Before returning a product, ensure it is clean, dry, safely packed, and free from personal belongings.